Terms of Use

Acceptance of these terms

These Terms of Use govern access to waterdamagetacoma.com and its referral features. By using the Site or submitting a request, you agree to these terms and the Privacy Policy. If you do not agree, do not use the Site. A service contract with a referred provider is separate and is governed by the documents you accept from that provider.

Referral service—not the restoration contractor

The Site collects service requests and attempts to connect visitors with independent water-damage companies. Unless a provider is expressly identified as the Site operator on the relevant page, the Site does not perform inspections, water extraction, drying, demolition, cleaning, plumbing, roofing, mold assessment, reconstruction, engineering, insurance adjustment, or emergency response.

Submitting a form or placing a call does not guarantee that a provider will accept the request, respond within a particular time, offer a particular service, or enter into a contract. A connection is not an endorsement or warranty of a provider. If a provider does not confirm dispatch, seek another qualified company.

Emergencies and immediate safety

The Site is not 911, a fire department, a utility emergency line, or a public-warning system. Call 911 from a safe location for an active fire, gas odor, electrical arcing or downed lines, suspected collapse, medical emergency, trapped person, or other immediate threat to life. Follow evacuation orders and instructions from public officials.

Do not enter standing water when electrical conditions are unknown, touch electrical equipment while wet, stand beneath a bulging ceiling, enter an unstable structure, or handle sewage or unknown contamination without suitable training and protection. Contact the responsible utility for public mains, meters, outages, sewers, gas, or power hazards. A private restoration request does not report a public-system emergency.

Independent providers

Referred providers are independent businesses, not employees, agents, partners, franchisees, or subcontractors of the Site merely because they receive a lead. They control whether to accept a job and are responsible for their personnel, travel, availability, inspection, safety plan, licenses, registrations, certifications, insurance, pricing, contracts, workmanship, warranties, permits, disposal, and legal compliance.

Before authorizing work, ask the provider to identify its legal business name, physical or mailing address, license or registration information when applicable, insurance, scope, rates, emergency or minimum charges, payment schedule, cancellation terms, and warranty. Verify credentials with the issuing authority. The Site does not make those checks on your behalf unless it expressly states the completed check and its date.

Calls, texts, email, and recording

By providing contact details, you ask the Site and one or more independent providers to contact you about the specific service request by the methods you provide. This permission is limited to responding to the request and is not consent to unrelated or recurring marketing. Message and data rates may apply. Communications can be delayed, misdirected, filtered, or unavailable, so do not rely on a form, text, voicemail, or email for a life-safety emergency.

A call may be recorded only after every participant receives the required audible notice and consent is present. If you do not consent, leave the recorded line and use the web form or a non-recorded method when available. Providers joining or receiving a call are also participants and must receive the notice; a disclosure made only to the initial caller is not treated as sufficient for the entire routed call.

Estimates, payment, and insurance

Only the provider can issue a binding estimate or contract for its work. Unless the Site expressly processes a disclosed fee, payments are made to the provider, not the Site. Ask whether an estimate covers only emergency mitigation or also plumbing, testing, contents, storage, reconstruction, permits, taxes, and other work.

Insurance coverage, deductibles, exclusions, claim decisions, and reimbursement are controlled by the policy and insurer. Neither the Site nor a restoration provider can promise coverage or a claim outcome. You remain responsible for understanding the provider contract and amounts not paid by an insurer. Consider contacting the insurer promptly and preserve records of the loss and reasonable mitigation steps.

Acceptable use

Use the Site only for lawful, genuine service and information requests. Do not submit another person's information without authority, impersonate someone, send false or malicious leads, interfere with Site operation, probe security, introduce malware, scrape the Site in violation of law, or use contact features to harass providers or users. We may block or discard requests reasonably believed to be fraudulent, abusive, unsafe, or outside the service area.

Site information and external links

Site content is general information, not engineering, environmental, electrical, plumbing, medical, legal, insurance, or public-safety advice. Conditions must be evaluated onsite by appropriately qualified people. Government and utility links are included for convenience and may change without notice; verify current instructions with the responsible agency.

You may use the Site for your own service request. Site text, branding, design, and original media may not be copied, republished, or exploited except as permitted by law or with written permission. Third-party names and marks belong to their respective owners.

No warranties

To the extent permitted by law, the Site and referral features are provided on an “as available” basis without warranties of availability, response time, provider acceptance, fitness for a particular purpose, accuracy, completeness, noninfringement, claim outcome, damage prevention, workmanship, or uninterrupted or error-free operation. We do not warrant a referred provider's statements, credentials, pricing, conduct, or results.

Nothing in these terms excludes a warranty, remedy, or consumer right that cannot lawfully be excluded or limited.

Limitation of liability

To the extent permitted by law, the Site operator is not responsible for acts or omissions of independent providers or public agencies, or for indirect, incidental, special, consequential, exemplary, or punitive damages arising from Site use, a failed connection, communications delay, or a provider relationship. Any limitation applies only to the extent enforceable under applicable law and does not limit liability that cannot legally be limited.

Prompt action can matter in a water loss. If the Site or a provider does not affirmatively confirm a connection, do not wait on an unconfirmed request; contact another qualified company, the correct utility, or emergency services as the situation requires.

Changes, severability, and contact

We may update these terms prospectively by posting a revised version and changing the last-updated date. If a provision is found unenforceable, it should be applied to the maximum lawful extent and the remaining provisions continue in effect.

The operator's legal identity, formal notice address, and any venue or dispute procedure are not yet configured and are intentionally not invented here. Complete those operational details and obtain counsel review before enabling lead collection. General questions may be submitted through the Site's About & Contact page.